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Reintegrative Stigma-Management

Strategies of Ex-Psychiatric Patients

NANCY J. HERMAN (1)

Abstract

With the exception of a few studies, little systematic attention has been given to individuals in their postdeviant careers. Drawing on data collected through participant observation and informal interviews with 146 non-chronic ex-psychiatric patients, this article explicates dimensions of their exit process and social reintegration. Specifically, attention is given to ex-patients' perceptions of mental illness as a stgmatisable/stigmatising attribute, the problems they faced, the manner by which they manage discreditable/discrediting information about themselves, and the consequences of such for altering their deviant identities and social re-integration. This article suggests that ex-psychiatric patients are strategists and negotiators who play active roles in attempting to shape their deviant outcomes, techniques which have implications for identity transformation and reintegration.

Introduction

Although scholars have addressed the exit phase of deviant careers (see Adler and Adler 1983; Faupel 1991; Frazier 1976; Glassner et al. 1983; Harris 1973; lnciardi 1970; lrwin 1970; Luckenbill and Best 1981; Meisenhelder 1977; Ray 1961), the issue of reintegrating deviants into society has received little sociological attention. So too has little attention been given to the wide array of factors affecting role exit and reintegration.

Brown (1991) focused on the reintegration of deviants who became "professional ex-s," individuals who capitalised on their deviant identity and status by moving into therapeutic counselling careers. Similarly, Braithwaite (1 989) studied the effects of shaming individuals into role exit. Only a few studies (Chambliss 1984; Shover 1983, 1985; Snodgrass 1982) cantered on the lives of ex-deviants in order to document their postdeviant worlds. These studies focused on the effects of former (prior) attributes, activities, or processing on their subsequent lives. Another notable exception is Adler (1992), who conducted a follow-up study of upper-level drug dealers and smugglers and the factors affecting reintegration into society. She found that individuals returned to the mainstream due to certain structural factors and when trafficking was no longer considered enjoyable but anxiety-provoking. Moreover, Adler documented the problems that ex-traffickers faced in attempting to secure or return to mainstream, legitimate, occupational realms and the career based factors that aided or inhibited reintegration.

With respect to the sociological literature on the stigma of the mentally retarded and social reintegration, scholars have addressed public attitudes toward the mentally ill (Bord 1970; Cochrane and Nieradzik 1985; D'Arcy and Brockman 1977; Farina and Ring 1965; Lamy 1966; Nunnally 1961; Taylor, Dear, and Hall 1979; Trute and Loewen 1978; Whatley 1959), correlates of societal acceptance or rejection of ex-psychiatric patients (Rabinowitz 1982), family acceptance or stigmatisation of former mental patients (Clausen 1981; Doll, Thompson, and Lefton 1976; Kreisman and Joy 1974), stigma experienced by relatives of former patients (Freeman and Simmons 1961; Segal, Baumohi, and Moyies 1980), the stigma of mental illness and available housing (Goldmeir, Shore, and Mannino 1977), the stigma of seeing a psychiatrist (Bar-Levav 1976), and employer responses to psychiatric stigmata (Miller and Dawson 1965; Webber and Orcutt 1982).

Despite the preponderance of sociological research on the mentally ill, there is a dearth of ethnographically-based studies dealing with the posthospital lives of ex-psychiatric patients. Such studies, as they do exist, deal largely with chronic ex-patients living in halfway houses or boarding homes, or involved in specific aftercare treatment programs (Cheadle, Freeman, and Korer 1978; Estroff 1981; Lamb and Goertzei 1977; Reynolds and Farberow 1977). Little systematic attention has been given to ex-patients' perceptions of mental illness as a stigmatisable/stigmatising (2) attribute, the numerous problems they face on the outside, the ways in which such persons manage discreditable information about themselves in the context of social interaction with others, and the consequences of employing these strategies for altering their deviant identities and social reintegration. In this article, I address these deficits in the sociological literature by presenting ethnographic evidence from a study of 146 nonchronic,(3) ex-psychiatric patients. I begin with a discussion of the setting and methods used in this study and then illustrate how ex-patients came to perceive their attribute as potentially stigmatising. Next, I analyse the five strategies that these persons developed and employed in their "management work." Finally, I address the implications of adopting such stratagems for identity transformation and social reintegration. With this article I hope to contribute to the existing literature on stigma, deviant career exit, management work, and the reintegration of deviants.

 

SETTING AND METHOD

My interest in mental illness and psychiatric patients has been a long-standing one. My father was employed as an occupational therapist for 25 years at a large psychiatric institution in a metropolitan city in Ontario, Canada. Throughout my childhood and adolescent years, I made frequent trips to the institution, interacting with many of the patients on the "admission" and "back' wards, in the hospital canteen, in the occupational therapy workshop, and on the grounds. Moreover, during those years, my father often brought a number of his patients into our home (those, in particular, whose families had abandoned them or who did not have any relatives) to spend Easter, Thanksgiving, and Christmas holidays with our family.

My childhood interest in mental patients sparked my initial involvement in this topic, and I began to study mental patients in 1980 as a graduate student at McMaster University. Having a father who was highly esteemed by the institutional gatekeepers greatly facilitated my access, although I encountered numerous gatekeeper problems during the course of the study in their effort to secure control over 'constructions of reality" (Berger and Luckmann 1966) and "definitions of the situation" (Thomas 1931) (see Herman 1981 for details). I spent 8 months ethnographically studying the institutionalisation of psychiatric patients (Herman 1981). After completing this study on the pre- and inpatient phases of the patients’ careers, I became interested in learning about the postpatient phase of their careers. As a result of the movement toward deinstitutionalisation, chronic patients, once institutionalised for periods of years, were being released into the community. Moreover, newly diagnosed patients were being hospitalised for brief periods of time and shortly released. I became interested in examining the posthospital social worlds and experiences of these ex-psychiatric clients.

I began a 4-year research project on this topic in January 1981 (see Herman 1986). In contrast to my earlier study on institutionalised mental patients, where I encountered numerous problems with institutional gatekeepers, this time I encountered relatively few such problems. Rather than dealing with the same provincial institution to obtain a list of discharged patients, I contacted the Director of Psychiatric Services and Professor of Psychiatry at the medical school affiliated with my university. After hearing about my research proposal he granted his support for the project and served as my sponsor to the Ethics Committee of the hospital. Approximately 1 month later, I was given access to a listing of discharged (chronic(4) and nonchronic) ex-psychiatric patients who had been released from the psychiatric wards of seven general hospitals and from two psychiatric institutions in the southern Ontario area between 1975 and including 1981. To protect the identities of those ex-patients not wishing to participate in my study and to avoid litigation against the hospital for violating rights of confidentiality, I agreed to only be given access to the names of those individuals who agreed to participate. A stratified random sample of 300 ex-patients was formed from the overall discharge list. Upon drawing this sample, the hospitals sent out a letter to each potential subject on my behalf, outlining the general nature of the study, my identity, and my affiliation. Two weeks later, hospital officials made follow-up telephone calls asking potential subjects if they were willing to participate in the study. I was subsequently given a list containing the names of 285 willing participants, 146 nonchronic and 139 chronic ex-patients.(5)

I initially conducted informal interviews with each of the ex-patients in coffee shops, their homes, in malls, or at their places of work. The interviews lasted from 3 to 5.5 hours. These interviews not only provided me with a wealth of information about the social worlds of ex-patients, but many subjects invited me to subsequently attend and participate with them in various social settings, including self-help group meetings, activist group meetings and protest marches, and therapy sessions. In addition, I frequently met with ex-patients during coffee and lunch breaks where they worked and was able to observe them interacting with co-workers. I ate lunches and dinners in their homes (as they did in mine) and watched them interacting with family members, friends, and neighbors. Each Wednesday afternoon, I met a group of 6 ex-patients at a local donut shop where they would discuss the problems they were facing "on the outside" and collectively search for possible remedies.

 

PERCEPTIONS OF MENTAL ILLNESS AS STIGMA

In his classic work, Stigma, Goffman (1963) distinguished between stigmata that are "discrediting" and those that are "discreditable" (p. 4): The former refer to attributes that are immediately apparent to others, such as obesity, physical abnormalities, and blindness; the latter refer to attributes that are not visible or readily apparent to others, such as being a secret homosexual or ex-prisoner. Mental illness is conceptualised, for the most part, as a discreditable or potentially stigmatising attribute in that it is not readily apparent to others. It is equally important to note, however, that for some ex-psychiatric patients, mental illness is a deeply discrediting attribute. Many ex-patients, especially the chronic ones, were rendered discredited by inappropriate patterns of social interaction and the side-effects of medication, which took the forms of twitching, swaying, jerking, and other bizarre mannerisms (see Herman 1986).(6) When ex-patients made voluntary disclosures of personal information about their psychiatric histories or other people somehow became aware of their histories, ex-patients were categorised in negative terms, as representing some sort of personal failure to "measure up" to the rest of society. Tom, a 45-year-old, summed it up for most of the ex-patients:

Having been diagnosed as a psychiatric patient with psychotic tendencies is the worst thing that has ever happened to me. It's shitty to be mentally ill; it's not something to be proud of. It makes you realize just how different you are from everybody else they’re normal and you're not. Things are easy for them; things are hard for you. Life's a ball for them; life’s a bitch for you! I'm like a mental cripple! I'm a failure at life!

The ex-psychiatric patients learned the social meaning of their 'failing," that they possessed a potentially stigmatising attribute, in the following manners: through formal societal reaction, official labelling, and institutional processing; through direct, negative, disvaluing posttreatment experiences with others; through a combination of the forgoing; or through self-labelling.

SOCIETAL REACTION, OFFICIAL LABELLING,

AND INSTITUTIONAL PROCESSING

One of the major means by which ex-psychiatric patients learned that they possessed a stigmatisable attribute was through societal reaction, official labelling of their behavior as "mental illness," and subsequent institutional processing. In the context of the pre- and inpatient phases of their "moral careers" (Goffman 1961), these persons not only acquired a new conception of self as mental patient but also learned about the stigma attached to this label. In the prepatient phase, 25% of those studied learned this information through official labelling by such persons as the clergy, the police, and the family physician, whereas for others, it was learned through unofficial, informal labelling by family, friends, and co-workers. Billy, a 26-year-old, when discussing the role of official labelling in "educating" him about his identity and the stigma associated with it, stated,

They watched me for a time, thought I was acting weird, stepped in and called me "crazy." From that moment on, things changed. Before, I was considered a fairly normal fellow-that's how I saw myself. From the time that they pinned that new name on me - "mental patient" "mentally sick" - they made everyone see me differently. And it even got me to thinking about me as being "sick" too.... I soon learned what I was in for - I mean, what came along with the name tag. I found that mental illness is a disgrace - your family and the doctors and even the attendants treat you like you got leprosy - why they call you mental and put you in the hospital. You realize now you have a pock that makes people act weird toward you.

Moreover, much of what mental patients learned about their stigma was transmitted to them during prolonged forced interaction with others in an institution who were also being transformed into mental patients by the institutional staff. Calling attention to the role of hospitalisation in educating him that he possessed a discreditable attribute, Mario, a middle-aged nonchronic, expressed,

I learned that I had a defiling trait - that's what mental illness is. I learned this information from the moment I was hospitalised at "Sunnybrook." When you go into a place like that, you really learn the ropes. I mean, they not only want you to believe you're sick, in order that you get better, but by virtue of the fact that you're on the ward every day with 50 other "mentals" - they're the ones who teach you what it means to be mentally ill - you now have a mark of Cain - a blight that will affect the way everyone acts towards you.

Posthospital Experience With "Normals"

A second means through which ex-psychiatric patients came to see their condition as discreditable or potentially stigmatising was through direct posthospital exposure to members of society who rejected or disapproved of them. Approximately 32% of the ex-patients in this study learned the social meaning of their "failing" in this manner. Joan, an elderly female released from the hospital 3 weeks before, indicated that she learned that she possessed a stigmatisable attribute through negative experiences with her family:

When I was released, I presumed that I could resume with the dg good times" once again. I was treated-l paid my dues. But I was wrong. From the first moment I set foot back onto the streets of 'Wilsonville" and I tried to return to my kids.... I learned the hard way that my kids didn't want nothing to do with me. They were scared to let me near the grandkids-that I might do something to them. They told me this right to my face.... Having mental illness is like having any other illness like heart troubles, but people sure do treat you different. If you have heart troubles, you get treated, and then you come out good as new and your family still loves you. But that's not so with mental illness ... you come out and people treat you worse than a dog!

Just as family members sometimes "taught' ex-psychiatric patients that they possessed a stigmatisable attribute, so too did co-workers, neighbors, and friends sometimes provide such information. As Art stated,

I worked as a chartered accountant for several years with this firm. After 7 months of hospitalisation, I was released and I felt pretty good - that I could cope with things again. However, to my amazement, my colleagues treated me differently. We all used to go to lunch together, but after my release, they said they no longer eat lunch; neither do they play golf or go out for a few drinks after work - the things we used to do together. They used to huddle in the doorway near the water cooler whispering and when I came along they clammed up.... After a number of these incidents, I realised the stigma attached to being a discharged patient.

Societal Reaction, Official Labelling, Institutional Processing,

and Posthospital Experience With "Normals"

A third group of ex-psychiatric patients reported discovering the social meaning of their failing through a combination of institutional and interpersonal means. Approximately 18% of the ex-patients in this study reported that they came to regard mental illness as a discreditable attribute through a combination of official labelling and negative posthospital experiences with family, friends, and others. Don, a 34-year-old recently released for the fourth time, remarked,

The first time I got out, I was so naive, I thought things would be like they once were. How wrong I was. I now know the truth. You first learn about what it means to be a mental patient right there in the hospital - the attendants, the nurses, and even the cleaners get this message through to you that you are somehow .subhuman" or "dirty" with your illness. And even the old-timers on the ward get you to thinking along these lines too.... And each time I was let out, friends or people I thought were friends treated me like I had the plague or made cruel jokes. I finally got it into my head that I really did have something that was disgraceful!

In a similar vein, Charlene, a 39-year-old ex-patient of Italian descent, spoke of the manner by which she learned the social meaning of her failing:

I learned what it means to have mental illness - 1 mean that it is something like a curse or a scar. First of all, after being discharged, my landlady and some of my neighbors would stare at me, or if they saw me coming would run the other way. That was the first indication that I had something - a condition that was worse than having AIDS. People treat you with fear... Also, this idea was pounded into me right there in the hospital by the staff. You get the feeling that you should be ashamed of what you've got. Being a mental patient really sucks!

Self-Labelling

One final means by which nonchronic ex-patients came to view themselves as possessing a potentially stigmatising attribute was through self-labelling (see Lorber 1967; Robins 1980; Schur 1979; Sagarin and Kelly 1980; Thoits 1985). Schneider and Conrad (1980) described the importance of self-labelling:

Most sociological work on stigma assumes that the stigmatised learn the meaning of their attribute or performance primarily through direct exposure to rejection and disapproval from others. Less understood is the place of the perception of stigma - of what the putatively stigmatised think others think of them and 'their kind’ and about how these others might react to disclosure. (p. 35)

Approximately 7% of the ex-patients in this study indicated that they subjectively perceived mental illness to be personally stigmatising, that is, likely to lead to personal debasement if discovered by others. Such persons labelled themselves as possessing some sort of "mental illness" or "psychological sickness" above and apart from any formal or informal reaction and official labelling. Similar to Scheff’s (1975, 1984) findings, expatients learned and internalised, early in life, stereotypical imagery of mental illness and insanity - imagery that was constantly reaffirmed throughout their adult lives in the context of social interaction with others and through the mass media. So too did such persons learn and internalise stereotypical images of normality early in life - images that were constantly reaffirmed in ordinary social discourse. In short, by incorporating the stereotypes of "normal" and "crazy," some individuals self-labelled their behavior as "mental illness"; moreover, on making such self-definitions, the ex-patients also realised the discreditable nature of the attribute of mental illness. Mabel, a 32-year-old hospitalised on four occasions in a psychiatric institution, recalled the manner by which she defined herself as being mentally ill and her perception of mental illness as personally stigmatising:

For me, I knew about mental illness and the stigma or negative effects that goes with it, before anyone had to hospitalise me, or even say that I might be "sick." You see, I've lived in the world for many years before going to the hospital. During that time I learned from the kids on the block, my friends, and on TV, and even from my folks what is healthy normal behavior and what ain't - like what is OK and what ain't. I watched so much TV in my time-the movies and the soaps about people having nervous breakdowns - so I knew in my heart of hearts that I was getting sick. I judged myself.... And no one had to shun me to make me realize about the results of being mentally ill. I knew that my friends would treat me badly if they knew. You just know!

In short then, through internalisation of stereotypical images of normality and insanity, some ex-patients (prior to official or unofficial labelling), defined themselves as being mentally ill; moreover, such stereotypes provided ex-patients with self-definitions of discreditability.

 

 

MENTAL ILLNESS AND STRATEGIES

OF INFORMATION MANAGEMENT

Some studies on the discreditable (Edgerton 1967; Humphreys 1972; Ponse 1976) have suggested that individuals either disclose their attribute to others or make attempts to actively conceal such information about their selves. Other studies (Bell and Weinberg 1978; Miall 1986; Schneider and Conrad 1980; Veevers 1980) have suggested that being a "secret deviant" is far more complex than either choosing to disclose or not disclose one's 'failing.' These studies suggest that individuals selectively conceal such information about themselves at certain times, in certain situations, with certain individuals, and freely disclose the same information at other times, in other situations, with other individuals. Concealment and disclosure, then, are contingent on a "complex interaction of one's learned perceptions of the stigma [of their attribute], actual 'test’ experiences with others before/or after disclosure, and the nature of the particular relationship involved" (Schneider and Conrad 1980, 39).

The complex reality of how individuals selectively conceal and disclose information was evident in the case of nonchronic ex-psychiatric patients. Examination of their posthospital worlds revealed that many ex-patients not only faced economic hardships, had problems coping in the community, and experienced adverse side-effects from their "meds" but also their perception of mental illness as a potentially stigmatising attribute presented severe problems in their lives. Many lived their lives in states of emotional turmoil, afraid and frustrated deciding who to tell or not tell, when to tell and when not to tell, and how to tell. Joan, a 56-year-old waitress, aptly summed it up for most nonchronics:

It's a very difficult thing. It's not easy to distinguish the good ones from the bad ones.... You've gotta figure out who you can tell about your illness and who you better not tell. It is a tremendous stress and strain that you have to live with 24 hours a day!

Ex-psychiatric patients learned how, with whom, and under which circumstances to disclose or conceal their discreditable aspects of self, largely through a process of trial and error, committing numerous faux pas along the way. Frank, a 60 year-old factory worker, spoke of the number of mistakes he made in his "management work":

I was released over 2 years now. And since then, I've developed an ulcer trying to figure out how to deal with my "sickness" - that is, how or whether others could handle it or not. I screwed up things a few times when I told a couple of guys on the bowling team. I made a mistake and thought that they were my buddies and would accept it.

In fact, even if no faux pas were committed, there was no guarantee that others would accept proffered meanings and definitions of self. As Charlie, a 29-year-old graduate student hospitalised on three occasions, remarked,

I'm not a stupid person. I learned how to handle effectively the negative aspects of my sickness - 1 mean how others view it. I've been doing OK now since my discharge, but still, each time I'm entering a new situation, I get anxious. I'm not always 100% sure of whether to tell or not to - especially in the case of dating relationships. Even if you've had success in telling certain types of people, there's always the chance - and it happens more than you think-that people will just not "buy" what you're trying so desperately to "sell" them.

Nearly 80% of the nonchronics in this study engaged in some form of information control about their illnesses and past hospitalisations. Specifically, the stratagems adopted and employed by the ex-patients resemble those observed in other deviant groups (see Davis 1961; Hewitt and Stokes 1978; Levitin 1975; Miall 1986; Schneider and Conrad 1980): selective concealment, therapeutic disclosure, preventive disclosure, and political activism-stratagems adopted by ex-patients in their effort to lessen or avoid the stigma potential of mental illness, elevate self-esteem, renegotiate societal conceptions of mental illness as a discreditable attribute, and alter deviant identities.

SELECTIVE CONCEALMENT

Selective concealment can be defined as the selective withholding or disclosure of information about the self perceived as discreditable in cases where secrecy is the major stratagem for handling information about an attribute. Especially during the time period directly following their psychiatric treatment, the majority of nonchronics had a marked desire to conceal such information about their selves from all others. Decisions about disclosure and concealment were made on the basis of their perceptions of others, that is, whether they were "safe others" or 'risky others.' So too were decisions based on prior, negative experiences with "certain types" of others. Speaking of her classification of others into "trustworthy" and "untrustworthy" others, Dawina, a 46-year-old secretary institutionalised on seven occasions, said,

It’s like this. There are two types of people out there: "trustworthy" ones - the people who will be understanding and supportive - and "untrustworthy" ones. Out of all of my friends and relations and even the people I work with at the company, I only decided to tell my friend Sue.

Moreover, there was a hierarchical pattern of selective disclosure based on the individual's perceived degree of closeness and the ex-patient's revealing his or her discreditable attribute. In general, such information was most frequently revealed to family members, followed by close friends, and then acquaintances - a pattern also reflected in the literature on epileptics (Schneider and Conrad 1980) and involuntary childless women (Miall 1986). As Sarah, a 36-year-old mother of two, put it,

When I was discharged, I didn't automatically hide from everyone the fact that I was hospitalised for a nervous breakdown again. But I didn't go and tell everyone either. I phoned and told my relatives in "Logenport", and I confided in two of my close, good friends here in town.

Further, selective disclosures to normal others were frequently made to test reactions. Similar to Schneider and Conrad's (1980) epileptics, the continued disclosure of ex-patients' mental illness was contingent upon responses they received to previous disclosures. Rudy, a 39-year-old hospitalised on ten occasions, stated,

You learn through trial and error. When I was let out back in 1976, 1 was still naive, you know. I decided to tell a few people. Boy, was that a mistake. They acted as if I had AIDS. Nobody wanted anything further to do with me.... Since then, I've pretty much dummied up and not told anyone!

In those cases where concealment was the dominant strategy of information management, ex-patients usually disclosed only to one or two individuals. As Simon, a 25-year-old ex-patient, aptly expressed,

I decided from the moment that my treatment ended I would tell as few people as possible about my stay in the psychiatric hospital. I figured that it would be for the best to "keep it under a lid" for the most part. So, to this day, I've only confided in my friend Paul and a neighbor who had a similar illness awhile back.

The employment of concealment as a stratagem of information management took the following forms: avoidance of selected "normals," redirection of conversations, withdrawal, the use of disidentifiers, and the avoidance of stigma symbols. Speaking on his efforts to redirect conversations, Mark, a 34 year-old nonchronic, explained,

Look, you've got to remain on your toes at all times. More often than not, somebody brings up the topic about my past and starts probing around. Sometimes these people won't let up.... I use the tactic where I change the subject [or] answer their question with a question.... I try to manipulate the conversation so it works out in my favor.

For still others, concealment of their discreditable attribute was achieved through withdrawal. Over two thirds of the ex-patients in this study engaged in withdrawal as a form of concealment, especially during the early months following discharge. Speaking of his use of this technique, Harry, a college junior, remarked,

Sometimes when I'm at a party or some type of gathering with a number of people, I just remain pretty reticent. I don't participate too much in the conversations.... I'm really unsure how much to tell other people. For the most part, I just keep pretty quiet and remain a wallflower. People may think I'm shy or stuck-up, but I'd rather deal with that than with the consequences of others finding out that I'm a mental patient.

A third technique employed by over one third of the ex-patients to conceal their discreditable aspects from others involved the use of disidentifiers (Goffman 1963, 44). That is, ex-patients used misleading physical or verbal symbols in an effort to prevent normal others from discovering their ‘failing.' Similar to homosexuals (Carrier 1976; Delph 1978), unwed parents (Christensen 1953; Pfuhl 1978), and lesbians (Ponse 1976), who frequently made use of disidentifiers in their management work, nonchronic ex-patients also employed such techniques. Specifically, disidentifiers took the form of making jokes about psychiatric patients when in the presence of "normal" others and participating in protests against the integration of ex-patients into the community. Mike, a 26-year-old recently released after three hospitalisations, remarked (with some remorse) on his use of this tactic:

They wanted to use this house down the street for a group home for discharged patients. All the neighbors on the street were up in arms over it. It didn't upset me personally, but the neighbors made up this petition, and to protect myself, I not only signed it but I also went door-to-door convincing other neighbors to sign it and "keep those mentals out." . . . I felt sort of bad afterwards, but what else could I do?

In a similar vein, Morgan, a 49-year-old history professor, explained how his joke telling aided in the concealment of his attribute:

I conceal this information about myself - my psychiatric past - by frequently telling jokes about mental patients to my colleagues in the elevator, and sometimes even [in] my lectures and in everyday conversation. It's really a great ploy to use. People may think the jokes are in bad taste, but at the very least, it helps me to keep secret my illness.

A final form of concealing information on the part of ex-patients was through the avoidance of stigma symbols (Goffman 1963, 43) - signs that would bring into the forefront or disclose individuals' discreditable attribute. It is interesting to note that the data presented here on nonchronics and their avoidance of stigma symbols supports observations made of other deviant groups - for example, transsexuals (Bogdan 1974; Kando 1973) and unwed fathers (Pfuhl 1978). Among the 146 ex-patients studied, over two thirds avoided contact with such stigma symbols as other ex-mental patients with whom they had become friends while institutionalised as well as self-help groups for ex-patients. They also avoided frequenting drop-in centers, attending dances and bingos for ex-patients, and, in general, placing themselves where other "patients and ex-patients hung out." For still others, avoidance of stigma symbols entailed not attending posthospital therapy sessions. Margarette, a stocky middle-aged female of German descent, explained her avoidance of postdischarge therapy sessions in the following manner:

After I was released, my psychiatrist asked that I made appointments and see him every 2 weeks for follow-up maintenance treatments. But I never did go because I didn't want someone to see me going into the psychiatric department of "Meadowbrook Hospital" and sitting in the waiting room of the "Nut Wing." Two of my nosy neighbors are employed at that hospital and I just couldn't take the chance of them seeing me there one day.

In sum, as a strategy of information management, selective concealment of their attribute and past hospitalisations was done to protect themselves from the perceived negative consequences that might result from the revelation of their illness - an "offensive tactical maneuver" through which ex-patients attempted (although often unsuccessfully) to mitigate the stigma potential of mental illness on their daily lives. Notably, employing concealment as a strategy of information management was a temporal process. The majority of ex-patients employed this strategy primarily during the first 8 months following their discharge. During this time, in particular, they expressed feelings of anxiety, fear, and trepidation. However, as time passed, ex-patients began to test reactions, encountered both positive and negative responses from certain "normals," and their strong initial desires for secrecy were replaced by alternative strategies.

THERAPEUTIC DISCLOSURES

Therapeutic disclosure can be defined as the selective disclosure of a discreditable attribute to certain 'trusted," "empathetic" supportive others in an effort to renegotiate personal perceptions of the stigma of "failing."

Similar to Miall's (1986) study on involuntary childless women and Schneider and Conrad's (1 980) study on epileptics, 36% of the ex-patients felt that discussing their mental illnesses and past hospitalisations, getting it off their chests in a cathartic fashion, functioned to alleviate much of the burden of their loads. Attesting to the cathartic function disclosing served, Vincent, a 29-year-old ex-patient, remarked,

Finally, letting it all out, after so many secrets, lies, it was so therapeutic for me. Keeping something like this all bottled up inside is self-destructive. When I came clean, this great burden was lifted from me!

Therapeutic disclosure was most often carried out with family members, close friends, and with other ex-psychiatric patients - individuals 'sharing the same fate." Ida, a 52-year-old, discussing the circumstances surrounding her disclosure to a neighbor who had also been hospitalised in a psychiatric facility at one time, said,

At first, I was apprehensive to talk about it. But keeping it inside of you all bottled up is no good either. One day, I walked down the street to a neighbor of mine and she invited me in to have tea. I knew what had happened to her years ago (her deceased husband confided in my husband). I let out all my anxieties and fears to her that afternoon.... I told her everything and she was so sympathetic.... She knew exactly what I was going through. Once I let it all out, I felt so much better.

Even in cases where ex-patients disclosed to individuals who turned out to be unsympathetic and unsupportive, some considered this therapeutic:

When I came out of hiding and told people about my sickness, not everyone embraced me. A lot of people are shocked and just tense up. Some just stare.... A few never call you after that time or make up excuses not to meet with you.... But I don't care, because overall, telling made me feel better.

Just as therapeutic disclosure functioned to relieve expatients' anxieties and frustrations, it also allowed for the renegotiation of personal perceptions of mental illness as a discreditable attribute. Speaking of the manner by which she came to redefine mental illness in her own mind as a less stigmatising attribute, Edith explained,

When I finally opened up and started talking about it, it really wasn't so bad after all. My Uncle John was very supportive and helped me to put my mind at rest, to realize that having mental illness isn't so bad - it's not like having cancer. He told me that thousands of people go into the hospital each year for psychiatric treatment and probably every third person I meet has had treatment.... After much talking, I no longer think of myself as less human, but more normally... Having mental illness isn't the blight I thought it was.

In short, ex-patients employed therapeutic disclosure to relieve feelings of frustration and anxiety, to elevate their self-esteem, and to renegotiate (in their own minds) personal perceptions of mental illness as stigmatising.

 

 

 

PREVENTIVE DISCLOSURE

Preventive disclosure can be described as the selective disclosure to "normals" of a discreditable attribute in an effort to influence others' actions and/or perceptions about the ex-patient or about mental illness in general (see Miall 1986; Schneider and Conrad 1980). Preventive disclosure of their mental illness and past hospitalisations occurred in situations where ex-patients anticipated future rejection by "normal" others. To minimise the pain of subsequent rejection, 34% of the sample decided that the best strategy to employ with certain people was preventive disclosure early in their relationships. As Hector, a 40-year-old janitor, stated,

I figured out that, for me, it is best to inform people right off the bat about my mental illness. Why? Because you don't waste a lot of time developing relationships and then are rejected later. That hurts too much. Tell them early, and if they can't deal with it and run away, you don't get hurt as much!

Preventive disclosure, then, represented a way that ex-patients attempted to prevent a drop in their status at a later date or as a way of testing acquaintances in an effort to establish friendship boundaries.

Just as nonchronics used preventive disclosure to avoid future stigma and rejection, so too did they employ this strategy to influence normals' attitudes about themselves and about mental illness in general. Specifically, ex-patients used the following devices: medical disclaimers (see Hewitt and Stokes 1978; Miall 1986; Schneider and Conrad 1980), deception/coaching (see Goffman 1963; Miall 1986; Schneider and Conrad 1980), education (see Schneider and Conrad 1980), and normalisation (see Cogswell 1967; Davis 1961,1963; Levitin 1975; McCaghy 1968; Scott 1969).

Medical Disclaimers

Similar to Schneider and Conrad's (1980) epileptics and Miall's (1 986) involuntary childless women, 52% of the ex-patients frequently used medical disclaimers in their management work "blameless, beyond-my-control medical interpretation(s)" developed to "reduce the risk that more morally disreputable interpretations might be applied by naive others" discovering their failing (Schneider and Conrad 1980, 41). Such interpretations were often used by ex-patients to evoke sympathy from others and to ensure that they would be treated in a charitable manner. As Dick, an unemployed laborer, put it,

When I tell people about my hospitalisation in a psychiatric hospital, l immediately emphasize that the problem isn't anything I did - it's a biological one. I didn't ask to get sick - it was just plain biology, or my genes that fucked me up. I try to tell people in a nice way so that they see mental illness just like other diseases - you know, cancer or the mumps. It's not my parents' fault or my own.... I just tell them, "Don't blame me, blame my genes!"

In a similar vein, Anna, a 29-year-old waitress, explained her use of medical disclaimers:

Talking about it is quite tricky. When I tell them about it, I'm careful to emphasize that the three times I was admitted was due to a biochemical imbalance - something that millions of people get. I couldn't do anything to help myself - 1 ate properly, didn't drink or screw around. It's not something I deserved. When you give people the facts and do it in a clinical fashion, you can sway many of them to sympathise with you.

Further, 11 ex-patients revealed their mental illness and past hospitalisations as a side effect of another medical problem or disease, such as childbirth, stroke, or heart disease, thereby legitimising what otherwise might be considered a potentially stigmatising condition. As Rebecca, a 36-year-old ex-patient, confessed,

I have had heart problems since birth. I was a very sick baby. I've had four operations since that time, and I've been on all kinds of medications. The stress of dealing with such an illness led to my depression and subsequent breakdowns....... When my friends hear about mental illness in this light, they are very empathetic.

Whereas Sue spoke of her successes in influencing others' perceptions about her attribute and mental illness in general, Lenny lamented about his failure with the same strategy:

Life's not easy for ex-nuts, you know. I tried telling two of my drinking buddies about my schizophrenia problem one night at the bar. I thought if I told 'em it's a "disease" like having a heart problem that they would understand and pat me on the butt and say it didn't matter to them and that I was OK. Shit, it didn't work out like I planned - they flipped out on me. Sid couldn't handle it at all and just let out of there in a hurry. Jack stayed around me for about 20 minutes and then made some excuse and left.

In sum, through the use of medical disclaimers, ex-patients hoped to elevate their self-esteem and to renegotiate personal perceptions of mental illness as a nonstigmatising attribute.

Deception/Coaching

Deception differed from strategies of concealment in that with the former, ex-patients readily disclosed their illness and past hospitalisations but explicitly distorted the conditions or circumstances surrounding it. Similar to Miall's (1986) involuntary childless women and Schneider and Conrad's (1980) epileptics, about one third of the ex-patients employed deceptive practices developed with the assistance of coaches. Coaches included parents, close friends, spouses, and other ex-patients sharing the same stigma. Coaches actively provided ex-patients with practical suggestions on how to disclose their attribute in the least stigmatising manner and present themselves in a favorable light. Maureen, a 32-year-old ex-patient, explained her "coaching sessions" with relatives:

My parents and grandma really helped me out in terms of what I should say or tell others. They were so afraid I'd be hurt that they advised me what to tell my schoolmates [and] the manager at Wooldo where I got hired. We had numerous practice exercises where we'd role-play and I'd rehearse what I would say to others.... After a while I became quite convincing.

Moreover, it is interesting to note that about one quarter of the ex-patients employed deceptive practices together with medical disclaimers. As Benjamin, a 62-year-old ex-patient, aptly expressed,

To survive in this cruel, cold world, you've got to be sneaky. I mean, that you've got to try to win people over to your side. Whoever you decide to tell about your illness, you've got to make it clear that you had nothing to do with getting sick-nobody can place blame on anyone.... And you've got to color the truth about how you ended up in the hospital by telling heart-sob stories to get people sympathetic to you. You never tell them the whole truth or they'll shun you like the plague!

Education

A third form of preventive disclosure used by ex-patients to influence others' perceptions of them and their ideas about mental illness was education. Similar to Schneider and Conrad's (1980) epileptics and Miall's (1 986) involuntary childless women who revealed their attribute in an effort to educate others, 28% of the ex-patients revealed for the same educational purposes. Marge, a 39-year-old ex-patient, speaking on her efforts to educate friends and neighbors, stated,

I have this urge inside of me to teach people out there, to let them know that they've been misinformed about mental illness and mental patients. We're not the way the media has portrayed us. That's why people are afraid of us. I feel very strongly that someone has to tell people the truth [and] give them the facts And when they hear it, they're amazed sometimes and begin to treat me without apprehension Each time I make a breakthrough, I think more highly of myself too.

Ex-patients did not automatically attempt to educate everyone they encountered but, rather, based on subjective typification of normals, made value judgements about whom to "educate." Brenda, speaking on this matter, explained,

You just can't go ahead and tell everyone. You ponder who it is, what are the circumstances, and whether you think that they can be educated about it. There are some people that these efforts would be fatal and fruitless. Others, however, you deem as a potential, and these are the people you work with.

Whereas education proved successful for some ex-patients in their management activities with certain individuals, others found it less successful. Jim, recalling one disastrous experience with a former poker buddy, said,

I really thought he would learn something from my discussion of the facts. I really misjudged Fred. I thought him to be an open-minded kind of guy but perhaps just naive, so I sat him down one afternoon and made him my personal "mission." I laid out my past and then talked to him about all the kinds of mental illnesses that are out there. He reacted terrible. All his biases came out, and he told me that all those people should be locked up and the key thrown away-that they were a danger to society. He was probably thinking the same thing about me too!

Following Goffman (1963), medical disclaimers, deception/coaching, and education are forms of "disclosure etiquette" they are formulas for revealing a stigmatising attribute "in a matter of fact way, supporting the assumption that those present are above such concerns while preventing them from trapping themselves into showing that they are not" (p. 101).

Normalisation

A final form of preventive disclosure employed by ex-psychiatric patients to manage stigma was normalisation. This concept is drawn from Davis's (1963) study on children with polio and is akin to deviance disavowal (see Davis 1961). Normalisation is a strategy that individuals use to deny that their behavior or attribute is deviant-it "seeks to render normal and morally acceptable that which has heretofore been regarded as abnormal and immoral" (Pfuhl 1986, 163). Similar to observations made on pedophiles (McCaghy 1968), the obese (Millman 1980), the visible handicapped (Levitin 1975), and paraplegics (Cogswell 1967), about one quarter of the ex-psychiatric patients I studied also employed this same strategy. Such persons were firmly committed to societal conceptions of normalcy and were aware that according to these standards they were disqualified-they would never "measure up.' Yet ex-patents made active attempts at rationalising and downplaying the stigma attached to their failing. So, for example, they participated in a full round of normal activities and aspired to normal attainments. They participated in amateur theater groups, played competitive sports such as hockey and tennis, enrolled in college, and so on. Ex-patients whose stigma could be considered "discreditable," that is, not readily or visibly apparent to others, would disclose such information for preventive reasons, thereby rendering them "discredited" in the eyes of others. They would then attempt to negotiate with normals for preferred images, attitudes, roles, and nondeviant conceptions of self and for definitions of mental illness as less stigmatising. Discussing his use of this technique, 'Weird Old" Larry, a 59-year-old ex-patient, stated,

The third time I got out [of the hospital], I tried to fit right in. I told some of my buddies and a couple of others about me sickness. It was easier to get it out in the open. But what I tried to show ‘em was that I could do the same things they could, some of them even better. I beat them at pool, at darts, [and] I could outdrink them. I was holding down two jobs - one at the gas station and [the other] at K-Mart. I tried to show them I was normal. I was cured! The key to success is being up front and making them believe you're just as normal as them.... You can really change how they see and treat you.

If successfully carried out, this avowal normalised relations between ex-patients and others.

This is not to imply, however, that the strategy of normalisation worked for all patients in all situations. Similar to Millman's (1980) overweight females who were accepted in certain roles but treated as deviant in others, many ex-patients expressed similar problems. Frederick, speaking on this problem with respect to co-workers, said,

It's really tragic, you know. When I told the other people at work that I was a manic depressive but was treated and released, I emphasized that I was completely normal in every way... but they only accepted me normally part of the time, like when we were in the office.... But they never really accepted me as their friend, as one of 'the boys,' and they never invited me over to dinner with their wife and family - they still saw me as an ex-crazy, not as an equal to be worthy being invited to dinner or playing with their kids.

It is interesting to note that just as ex-patients whose attribute was discreditable employed the strategy of normalisation, so too did other ex-patients with discrediting attributes (conditions visibly apparent or known to others) employ this same technique. Explaining how medication side effects rendered him discredited and how he attempted to reduce the stigma of mental illness through normalisation, Ross said,

Taking all that dope [they] dish out makes my hands tremble. Look at my shaking legs, too. I never used to have these twitches in my face either, but that's just the side effects, a bonus you get. It really fucks things up, though. If I wanted to hide my illness, I couldn't - everyone just looks at me and knows.... So, what I do is to try to get people's attention and get them to see my positive side - that I can be quite normal, you know. I emphasize all the things that I can do!

In short, by presenting themselves as normals, ex-patients hoped to elicit positive responses from others whose reactions were deemed important. From a social psychological perspective, others accepted and reinforced a nondeviant image of self through this process of negotiation, allowing ex-patients to achieve more positive, nondeviant identities.

In many cases, ex-psychiatric patients progressed from one strategy to another as they managed information about themselves. Specifically, they moved from a strategy of initial selective concealment to disclosure for therapeutic and preventive reasons. According to the ex-patients, such a progression was linked to their increased adjustment to their attribute as well as the result of positive responses from others to the revelation of their mental illness.

POLITICAL ACTIVISM

Just as ex-psychiatric patients developed and employed a number of individualised forms of information management to deal with the stigma potential of mental illness, enhance self-images, and alter deviant identities, they also employed one collective management strategy (7) to achieve the same ends, namely, joining and participating in ex-mental patient activist groups (see Anspach 1979). Such groups, with their goal of self-affirmation, represent what Kitsuse (1980) terms "tertiary deviation" - referring to the deviant's 'conformation, assessment, and rejection of the negative identity embedded in secondary deviation, and the transformation of that identity into a positive and viable self-conception" (p. 9).

Political activism served a threefold function for ex-patients: (a) it repudiated standards of normalcy (standards to which they could not measure up) and the deviant labels placed on these individuals; (b) it provided them with a new, positive, nondeviant identity, enhanced their self-respect, and afforded ex-patients a new sense of purpose; and (c) it served to propagate this new, positive image of ex-mental patient to individuals, groups, and organisations in society. The payoff from political activism, was, then, both personal as well as social.

Similar to such activist groups as the Gay Liberation Front, the Disabled in Action, the Gray Panthers, or the radical feminist movement, ex-mental patient activists rejected prevailing societal values of normalcy through participation in their groups. They repudiated the deviant identities, roles, and statuses placed on them. Moreover, these individuals flatly rejected the stigma associated with their identities. Steve, a 51 -year-old electrician, aptly summed it up for most ex-patient activists when he stated,

The whole way society had conceived of right and wrong, normal and abnormal is all wrong. They somehow have made us believe that to be mentally ill is to be ashamed of something - that these people are to be feared, that they are to blame for their sickness. Well I don't accept this vein anymore.

After repudiating prevailing cultural values and deviant identities, ex-patient activists collectively redefined themselves in a more positive, nondeviant light according to their own newly constructed set of standards. Speaking of her having embraced a new nondeviant identity, Susan, a 39-year-old ex-patient who recently returned to teaching school, said,

I no longer agree to accept what society says is normal and what is not. It's been so unfair to psychiatric patients. Who are they to say, just because we don't conform, that we're rejects of humanity? The labels they’ve given us are degrading and make us feel sick [and] have a negative connotation to them So, we've gotten together and liberated ourselves. We've thrown away the old labels and negative images of self-worth, and we give ourselves new labels and images of self-worth - as human beings who should be treated with decency and respect.

In contrast to other ex-patients who employed various individual management strategies to deal with what they perceived to be their own personal problem - personal failings - patient activists saw their problems not as personal failings or potentially stigmatising attributes but as societal problems. To the extent that ex-patients viewed their situations in this manner, it allowed them to develop more positive self-images. Speaking of this process as one of "stigma conversion" Humphreys (1972) stated,

In converting his stigma, the oppressed person does not merely exchange his social marginality for political marginality... Rather, he emerges from a stigmatised cocoon as a transformed creature, one characterised by the spreading of political wings. At some point in the process, the politicised "deviant" gains a new identity, an heroic self-image as crusader in a political cause. (p. 142)

Sally, a neophyte activist, placed the 'blame" on society for her deviant self-image:

It's not any of our faults that we ended up the way we did. I felt guilty for a long time I crouched away, feeling that I had something that made me "different" from everyone else, a pock on my life. But I learned at the activist meetings that none of it was my fault. It was all society's fault - they're the one who can't deal with anything that is different. Now I realize that having mental illness is nothing to be ashamed of-it's nothing to hide. I'm now proud of who and what I am!

Just as political activism, as contrasted with other adaptive responses to stigma, sought, in repudiating the dominant value system, to provide ex-patients with positive, nondeviant statuses, so too did it attempt to propagate this new positive, normal image of ex-psychiatric patient to others in society Thus, through such activities as rallies, demonstrations, protest marches, attendance at conferences on human rights for patients, lobbyist activities directed toward politicians and the medical profession, and the production of newsletters, ex-patient activists sought to promote social change. Specifically, they sought to counter or remove the stigma associated with their "differentness" and present society with an image of former psychiatric patients as human beings capable of self-determination and political action. Abe, the president of the activist group, aptly summed up the aim of political activism during a speech to the selected political figures, media personnel, and "upstanding" citizens:

Simply put, we're tired of being pushed around. We reject everything society says about us because it's just not accurate. We reject the type of treatment we get ... both in the hospital ... and out. We don't like the meaning of the words [people] use to describe us - "mentals" and "nuts". We see ourselves differently, just as good and worthy as everybody out there. In our newsletter, we're trying to get across the idea that we're not the stereotypical mental patient you see in the movies. We're real people who want to be treated equally under the Charter of Rights. We're not sitting back now - we're fighting back!

In sum, then, through participation in political activist groups, many ex-patients internalised an ideology that repudiated societal values and conventional standards of normalcy, rejected their deviant identities and statuses, adopted more positive, nondeviant identities, and attempted to alter society's stereotypical perceptions about mental patients and mental illness in general.

DISCUSSION: BECOMING AN

"EX-CRAZY" - ROLE EXIT AND REINTEGRATION

With the exception of a few studies (Adler 1992; Chambliss 1984; Shover 1985; Snodgrass 1982), little systematic attention has been given to individuals' postdeviant careers. Centering on the lived experiences and accounts of 264 ex-psychiatric patients, this article has dealt with the key elements and dimensions of their exit process and their (albeit problematic) social reintegration. More generally, my research has attempted to make a contribution to the existing literature on deviant careers, the perception of stigmatising attributes, stigma management strategies, and the reintegration of deviants.

When psychiatric patients are discharged from the institutions or psychiatric wards of general hospitals, their problems (8) are far from over. In fact, numerous problems lie ahead for such persons in their efforts to return to a conventional life. As Erikson (1966), Ebaugh (1988), and others have noted in their studies on role exit and the reintegration of deviants into society, there exist virtually no formal rights of passage to mark the exdeviant's passage out of deviant identities and roles. Whereas society has developed and employed various "degradation ceremonies" (Garfinkel 1956) marking the passage of individuals from 'normal" to 'deviant' identities and statuses, there are no such comparable ceremonies to reinstate the "transformed" or " ex-deviant." My findings suggest that ex-patients realised not only that no such ritualistic ceremonies existed to "transform them back" but also that they possessed a stigma that severely impeded such a transformation of self and endangered their future participation in society. In response to their undesirable posthospital social situations, nonchronic ex-psychiatric patients employed five strategies, which if successfully carried out, lessened or mitigated the stigma of their failing, enhanced self-esteem, aided self-transformation, and also allowed for renegotiation of societal conceptions of mental illness as a discreditable attribute. Strategies of stigma management have important consequences for social identities. Ebaugh (1984), in her study of nuns leaving the convent, spoke of the process of becoming an "ex-" in terms of the concepts of "role exit" and "self-transformation." Specifically, she asserted that "ex" roles represent a unique sociological phenomenon in that definitions of self and societal expectations are shaped and often determined by a previous identity. That is, on the one hand, individuals are fighting to leave behind their old identities, statuses, and roles, while, on the other hand, others are continually taking those into account when interacting with them. Ebaugh (1984) further pointed out that there are some "e)e' roles in our society that are fairly well-defined, such as ex-president, but what we are seeing in society today is an increasing number of "ex" roles for which there are few well-defined normative expectations. In these situations, the "ex's" themselves have to create role definitions as they play out their lives. Supporting others' (Ebaugh 1984; Glassner et al. 1983; lrwin 1970; Meisenhelder 1977; Shover 1983) documentations of role-exiting experiences that portrayed individuals' attempts to shake off their old roles and create new roles designed to reformulate societal expectations of their selves, I discovered a similar process operating with respect to discharged nonchronic patients. In their process of self-transformation, former patients struggled to cast off their deviant identities and roles largely due to their perception of mental illness as a stigmatising attribute. As Goffman (1963) stated, "The stigmatised individual tends to hold the same beliefs about identity that we do. His deepest feeling about what he is may be his sense of being a 'normal person,' a human being like anyone else, a person, therefore, who deserves a fair break. What is desired by the individual is what can be called acceptance" (p. 78). The creation of a new identity of "ex-crazy" or "ex-mental patient," a positive, nondeviant, nonstigmatising identity, arose then through an ongoing process of negotiations with normals in a bid for "acceptance." In particular, ex-patients were successful in transforming their deviant aspects of self when (or if)(9) (a) they began to think of themselves in terms of current, nondeviant roles and began to project such an image to others and (b) others began to relate to them in terms of those new roles.

My findings suggest, then, and are supported by other research on deviants (e.g., Hewitt and Stokes 1978; Levitin 1975; Miall 1986; Schneider and Conrad 1980), that ex-psychiatric patients are not passive, powerless individuals; rather, they are strategists, expert managers, and negotiators who play active (although not always successful) roles in the shaping of deviant outcomes. In other words, ex-patients have their hands in shaping their own social fates; they attempt to elicit desired reactions through their own behaviors, through the techniques of stigma management they employ, and through the expectations and images they project.

Moreover, my data demonstrate the relationship between self-labelling and the perception of mental illness as a stigmatising attribute. Much of the empirical sociological work on the stigma of mental illness has assumed that (ex-)mental patients learn the meaning of their attribute primarily through societal reaction, specifically, formal and/or informal disvaluing responses. With the exception of Thoits (1985), relatively little attention has been placed on the role of self-labelling. Self-labelling occurs when individuals recognise on the basis of internalising normative conceptions that other people will likely label their attribute as deviant if they learn of them (Lorber 1967; Sagarin and Kelly 1980). The concept of self-labelling, then, places importance not only on the normative order for self-definitions of stigma but on the role of individuals' subjective perceptions in the definitional process.

My research also offers new insight into the various strategies that individuals use to manage potentially stigmatising information about themselves. Although the strategies employed by these ex-patients have been observed with respect to various other deviant groups, I documented an interesting difference. Specifically, I discovered that ex-patients perceived therapeutic disclosure to be helpful and desirable even in those instances where audiences reacted in a negative, unsupportive manner.(10)

Future research on the stigma of mental illness should also focus on the families of ex-psychiatric patients, in terms of the dynamic of family interaction. Although some studies (Freeman and Simmons 1961; Lefton et al. 1962) have concentrated on such family interaction patterns as exclusion and rejection, it would be naive to conclude that these are the only two responses that develop. Future research needs to examine families' efforts at co-operation with ex-patients and their efforts at attempting to reintegrate them into society, to manage stigma, and so on. So too should studies focus on the problems and frustrations experienced by family members in their efforts to cope with ex-patients. Specifically, studies should focus on the perceptions of stigma as it relates to the courtesy stigma (Goffman 1963, 30) potentially possessed by families and friends of ex-patients and their attempts to deal with it.

Finally, future research would benefit from focusing on the relationship between social power, management strategies, and identity transformation. Following Becker (1963), those in positions of power-those having basic resources at their command might deal with the stigma potential of mental illness in means different from those without such power. Those with powerful resources will likely be able to achieve more favorable outcomes than will those without such resources. Clearly, these factors merit future consideration with respect to ex-psychiatric patients.

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NANCY J. HERMAN is currently an associate professor at Central Michigan University. Her research interests include social psychiatry, medical sociology, deviance, and symbolic interactionism.

Notes

1 I wish to thank the Social Sciences and Humanities Research Council of Canada for their generous support of this long-term research endeavor. In addition, I wish to thank Larry T. Reynolds and Bernard N. Meltzer for their helpful comments and suggestions on earlier drafts of this article.

2 The stigmatised status of individuals and the information management strategies they employ have been well-documented on other groups such as the retarded (Edgerton 1967), epileptics (Schneider and Conrad 1980), secret homosexuals (Humphreys 1972), involuntary childless women (Miall 1984, 1 986), swingers (Bartell 1971), and lesbians (Ponse 1976), among others.

3 For the purposes of this study, chronicity was defined not in diagnostic terms (i.e., 'chronic schizophrenic') but in terms of duration, continuity, and frequency of hospitalisations. Specifically, the term 'nonchronic' refers to those individuals hospitalised for time periods of less than 2 years, on a discontinuous basis, or on fewer than five occasions or those treated in psychiatric wards of general hospital facilities.

4 The term 'chronic' ex-psychiatric patient refers to those institutionalised in psychiatric hospitals for time periods of 2 years or more, institutionalised on a continual basis, or on five or more occasions.

5 The decision to stratify the sample by chronicity was based on my interests and prior fieldwork activities. My earlier study (Herman 1981) indicated that when we speak of 'deinstitutionalised' or ‘discharged' patients we cannot merely assume that they are one homogeneous grouping of individuals with like characteristics, similar posthospital social situations, experiences, and perceptions of reality. Rather, prior research led me to believe that there are likely distinct subgroups of individuals with varying perceptions of reality and experiences (see Herman 1986).

6 In Estroff's (1981) ethnography on chronic ex-mental patients, she points out the catch-22 situation in which they find themselves. Ex-patents need to take their medications on a regular basis in order to remain on the outside. However, ironically, in an effort to become more like others, they take 'meds' that make them 'different.' The various side effects reinforce their deviant identities.

7 Following Lyman's (1970) typology on deviant Voluntary associations, ex-mental patient political activist groups represent an 'instrumental-alienative' type of association. It is interesting to note that chronic ex-patents also employed one collective form of stigma management; specifically, they formed and participated in deviant subcultures (see Herman 1987).

8 For a detailed discussion of their problems as pre- and inpatients, see Herman (1986).

9 It is important to reiterate that transforming deviant identities is extremely difficult and complex. The implementation of the various strategies discussed in this article in no way guaranteed success. Many times, ex-patients were unsure about when to use them, in which situations, with whom, and so forth. Even if they were used correctly, there was no guarantee that others would react in a positive manner, that is, that they would accept proffered meanings and definitions.

10 One notable exception is Miall's (1986) study on involuntary childless women, but, by and large, this finding has not been noted elsewhere with respect to therapeutic disclosure.